Terms and Conditions – #Zenithleaders s.r.o.



Effective from: June 1, 2025

Operator: #Zenithleaders s.r.o., Rybná 24, Prague 1 – Old Town, 110 00, Company ID: 22103490

Email: info@zenithswisslongevity.cz

Website: zenithlongevity.eu


1. Introductory Provisions


These terms and conditions govern the rights and obligations between #Zenithleaders s.r.o. and its customers regarding the sale of products and provision of services in the field of longevity, health, diagnostics, supplementation, and consultations.



2. Definitions


  • Customer: A natural or legal person who enters into a contract with the provider

  • Services:

    • Consultations

    • Genetic tests

    • Diagnostics

    • Access to the platform

    • Personalized recommendations


  • Products:

    • Dietary supplements

    • Transdermal patches

    • Diagnostic kits

    • Other related items



3. Orders and Conclusion of Contract


  • Orders can be placed: Online via the website, In person


  • The contract is concluded at the moment of order confirmation by the operator

  • The operator reserves the right to cancel an order for serious reasons (e.g., product unavailability)



4. Prices and Payment Terms


  • All prices are listed in CZK including VAT

  • Payment methods: Online payment by card, Bank transfer, Cash on delivery


  • An invoice is sent electronically to the customer’s email



5. Delivery of Goods and Services


  • Products are usually delivered within 3–5 business days

  • Services (e.g. testing or consultations) are provided on an agreed date

  • Access to digital services is granted after payment



6. Withdrawal from Contract


  • The consumer has the right to withdraw from the contract within 14 days of receiving the goods without giving a reason

  • Withdrawal from services is only possible before they begin

  • The right of withdrawal does not apply to personalized services or products (e.g., genetic tests)



7. Complaints


  • Statutory warranty period: 24 months

  • Complaints can be submitted: By email, In writing

  • Required for complaint processing: Copy of the invoice, Description of the defect



8. Liability and Disclaimer

  • Information and recommendations provided by the services do not replace professional medical care

  • The customer uses all products and services at their own risk

  • The operator is not liable for any consequences caused by improper use



9. Personal Data Protection


  • Personal data is processed in accordance with the applicable personal data protection policies (see GDPR documentation)

  • Sensitive data (e.g., health information) is protected under relevant legislation



10. Final Provisions


These terms and conditions are available online and may be updated

Legal relations are governed by the laws of the Czech Republic

Disputes may be resolved out of court through the Czech Trade Inspection Authority (www.coi.cz)